FAQ (Frequently Asked Questions)
1. How can I contact customer service? You can reach our dedicated support team by emailing us at service@ftkcla.com. We aim to respond to all inquiries within 24 to 48 business hours.
2. What are your shipping rates? We offer several shipping options to meet your needs:
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Standard Shipping (for orders between $0.00 and $48.99): $5.99
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Free Shipping (for orders $49.00 and above): $0.00
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Expedited Shipping: $8.99
3. Do you accept returns and refunds? Yes, we gladly accept returns and process refunds for items that meet our return criteria. If you are not completely satisfied with your bracelet, please contact us at service@ftkcla.com to initiate the return process.
4. Where do I send my return? All approved returns must be shipped to our designated processing facility. The return address is: Süchtelner Straße 30 41066 Monchengladbach Germany Please note that you must contact us before sending any items back to ensure your return is authorized and can be processed properly.
5. How long will it take to process my refund? Once we receive and inspect your returned item at our facility in Germany, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.